Refund/Cancellation Policy

Once the party is booked online, phone or through our website, you have 7 days before the party to cancel your event.

Once the event has been canceled, you will be refunded your deposit in full.  It will take 7-10 business days depending on your financial institution.

If you need to change the date of your party, we can reschedule at no charge to you.

Room Damage/Missing Items/Excessive Cleaning:

If rooms are damaged or left extremely dirty during an event or birthday party, guests who booked the room will be charged on their credit card the amount it costs to replace the damaged items + $75.00 labor fee to return the room to its original state. Damaged items include missing/damaged carpets, tables, chairs, etc.  We are a small family-run business and have created a space to be enjoyed and respected. As we will do our best to serve you, please return the courtesy.

Food Allergies/Sensitivity 

We have many people at request for different items that deal with food, such as unique crust for a pizza or additional cheese; we would like to be able to buy what is needed, but it can be challenging for a family business. We will now offer a case by case basis on what will be allowed in. If you are allowed to bring in special items, we will also add a service charge of $25.00 to bring in the special request.  Special food requests must be brought in fully prepared as we will not be able to do any additional preparation in our kitchen.

Alcohol Policy:

Outside alcohol will be allowed on a case by case basis for private events where we are closed to the public. We will charge a corking fee of $20/bottle up to ten bottles. Over ten bottles will result in a flat $150 corking fee. No outside alcohol is allowed for any other events. This is a violation of our liquor license terms. Any other group caught with outside alcohol is subject to a $150 fee and alcohol will be confiscated.

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